Customer service

Our stores are renowned for their customer service and every day we hear about colleagues going the extra mile

We aim to create a real family atmosphere in our stores, with a commitment to helpful, friendly service that extends into our customers’ homes through our unique home delivery service.

This is especially valued by families without access to a car for shopping, and by older people and customers with disabilities. In addition, our Bonus Card can help with budgeting as it gives customers £1 for every £20 they save, as well as exclusive deals and offers.

We aim to be the UK’s most dementia-friendly retailer

Thanks to our work with the Alzheimer’s Society, whether it’s our store colleagues in the aisles, cashiers at the tills, home delivery drivers or store managers, we are also well on our way to ensuring that there is a Dementia Friend at every stage of our customers’ shopping experience.